Guest Service Roles at The Inn at Aspen


Aspen, CO
United States

Category

Job Description
Are you energetic, enthusiastic, highly motivated and like a challenge? Then we want to talk to you! Our strong values, culture and "Count On Me!" service promise of being respectful, being responsive and delivering great experiences exhibited by our team that continues to set us apart from the rest.

Guest Service Agents:
The Guest Services Agent is responsible for answering all guest inquiries, complaints and requests. The guest services dept is the central communication hub for the efficient operation of the property
Job Duties-
Book reservations for guests and owner, process check-in/check-out of guests, collect rent money, process any guest credits and/or charges, etc.
Act as advocate for guests during their stay including efficient processing of all guest inquiries and/or complaints to appropriate personnel in order to maintain the highest level of guest satisfaction during their stay.
Responsible for key control and preparing bank audits.
Perform clerical duties such as typing, filing, recording, mailing, and computer data input processing as necessary.
Apply at http://careers.wyndhamdestinations.com/jobs/20182019-ski-season-guest-services-agent-inn-aspen-wyndham-vacation-rentals-aspen-colorado-1813995 or email resume to westhrteam@wynr.com

Guest Service/Night Audit:
The Guest Services Agent/Night Audit is responsible for answering all guest inquiries, complaints and requests. The guest services dept is the central communication hub for the efficient operation of the property
Job Duties-
Book reservations for guests and owner, process check-in/check-out of guests, collect rent money, process any guest credits and/or charges, etc.
Act as advocate for guests during their stay including efficient processing of all guest inquiries and/or complaints to appropriate personnel in order to maintain the highest level of guest satisfaction during their stay.
Responsible for key control and preparing bank audits.
Perform clerical duties such as typing, filing, recording, mailing, and computer data input processing as necessary.
Apply at http://careers.wyndhamdestinations.com/jobs/year-round-guest-services-agentnight-auditor-inn-aspen-wyndham-vacation-rentals-aspen-colorado-1814428 or email resume to westhrteam@wynvr.com

Bell Staff/Valet:
Bellperson
The primary purpose of this position is to serve resort guests during their stay by making it easier and more enjoyable to arrive, check in and stay at the property. A Bell Person will assist guests and ensure proper handling of their luggage while maintaining a professional appearance and cordial attitude to both guests as well as staff members. This position will promote Resort Standards and effectively provide services personally or refer requests to the appropriate department manager as needed to exceed guest expectations. Provides assistance to guests in the process of check-in, check-out, room moves and other related service needs as requested.
Responsibilities include, but are not limited to:
Greet guests and offer luggage assistance as needed: including check in, check out, and room moves. Promptly greet guests in a friendly and professional manner. Deliver messages, luggage, packages, flowers, cribs, highchairs, shower chairs, newspapers, and ice or run errands as required to exceed guest expectations. Answer questions pertaining to amenities, services, policies, attractions, dining, entertainment, directions etc. Coordinate transportation needs for owners and guests. Keep main entrance, lobby and porte-cochere clean and free of trash or other debris. Maintain luggage carts to ensure they are in working order. Track bell cart inventory. (55% time)
Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (15% time)
Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. (15% time)
Build a "Count On Me" Culture: Continuously exhibit the company's Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time)
Performs other duties as needed (5% time)
Apply at http://careers.wyndhamdestinations.com/jobs/seasonal-bell-attendant-inn-aspen-wyndham-vacation-rentals-aspen-colorado-1812623 or email resume to westhrteam@wynvr.com
 
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