Year Round Guest Services Agent

The Inn at Aspen
38750 Highway 82
Aspen, CO 81611
United States

Employment Type
Work Schedule

Job Description
We are currently hiring for a full-time, year round Guest Services Agent at the Inn at Aspen by Wyndham Vacation Rentals!

Some of our benefits include:
-Opportunity to work with an amazing team
-Competitive pay
-Tuition Reimbursement
-Generous PTO
-Medical, Dental, 401K, etc.
-Thousands of travel and retail discounts through the Wyndham Nation network;
-Employee referral bonuses;
-and so much more!

The Guest Services Agent is responsible for answering all guest inquiries, complaints and requests. The guest services dept is the central communication hub for the efficient operation of the property

Job Duties
-Book reservations for guests and owner, process check-in/check-out of guests, collect rent money, process any guest credits and/or charges, etc.
-Act as advocate for guests during their stay including efficient processing of all guest inquiries and/or complaints to appropriate personnel in order to maintain the highest level of guest satisfaction during their stay.
-Responsible for key control and preparing bank audits.
Perform clerical duties such as typing, filing, recording, mailing, and computer data input processing as necessary.

-Ability to multi-task and work in a fast paced environment
-Excellent customer service skills
-Education: High School diploma or equivalent required
-Experience: Telephone marketing/sales experience